If a member cannot contact a district chief, who must they call in the operations division?

When a member cannot reach their district chief, the next point of contact within the operations division is the shift commander. The shift commander has a comprehensive understanding of the operations and can provide the necessary guidance or assistance required. They are responsible for overseeing the activities of the personnel during their shift and are equipped to handle situations that may arise in the absence of a district chief. The shift commander plays a critical role in ensuring the smooth functioning of operations and can elevate issues or requests as needed.

While other options like the on-duty captain, division chief, and on-call chief might seem plausible, the shift commander is specifically designated to address concerns related to the operational command during a shift. This ensures that command and control remains effective and that any immediate decisions can be made in a timely manner for the safety and effectiveness of the firefighting operations.